Mattress Firm Osceola Parkway - Kissimmee, Florida

Kristina Calero

Edwin Hernandez went above and beyond for me last week!!! It was a great price and even better customer service which is hard to find these days! He was very professional and listened to my needs and wants and found the perfect mattress for me (I am sleeping like a newborn baby). The delivery went so smooth the guys that delivered were professional and took our old mattress with them. If you want to wake up feeling young again head over to mattress firm on Osceola pkwy and ask for Edwin, you will be grateful you did!!! 10 stars!!

marie alwardt

Excellent customer service. Brought my mattress about 2 years ago at mattress firm. Needed a replacement waterproof mattress cover. Had a couple of area where spills had happened. Stain on mattress protector. Mattress underneath in prestine condition. Highly recommend mattress firm..

Beverly Schaefer

Purchasing our new bed was Fantastic!
Delivery was not to fantastic.
It was supposed to be delivered between 5:00 & 7:00 pm on a Tuesday evening
It was finally delivered at 8:35 p.m.
Then we were told that it needed to sit out uncovered for an hour to an hour & 1/2 to breathe!
Makes it kind of hard to wait to let it breathe when it's already late & you get up for work at 3:00 am! Which we did, we waited a hour & 1/2
Then only to realize that they did not deliver the mattress pad. Call them a few times & they did return our calls but we were playing phone tag!
So it has been one week so I had my husband call them again to ask about the Mattress Pad.
He called explained it again about not getting it, the man said Yeah, sure come on in & pick it up!
Which was not the case. The store where I was told to pick it from had a Display package of the mattress pad & 1 that was on Reserve from someone else! Which is ridiculous, they should have given that one to me but no they had to call the Mattress Firm down a block or so and made me drive over their to pick up the exact same mattress pad at the other store!
Reserved or not they made me wait over 20 minutes then to drive down the street. Not very good customer service
And the young man on the phone, at the first store, was clearly speaking English then towards the end of the conversation he started speaking in Spanish. That to me is just rude & bad customer service
I wasn't being rude or disrespectful in any way. I was being very patient
They should have DELIVERED the Mattress Pad Free of charge.

I don't think that I'll be giving either location any more of my Business!
Sales Guy Felix was Awesome
Delivery was Late
And a week to get the Mattress Pad, unexceptional

Ashlee Soto

I was planning on just looking through the store to see what I would want for my apartment and I saw a beautiful bamboo memory foam in the back that was perfect and exactly what I was looking for. Wil helped me test the mattresses to find the perfect one and I bought it then and there. Thanks again!!

Scott Fries

We arrived 15 minutes before closing on a Wednesday night and were greeted by Edwin. This was a research trip, did not intend to buy. We had an idea what we wanted and Edwin was very informative on the different styles and brand offerings. He knew the distinct differences between one mattress to another as well as the bases. We didn't want to spend $6 K but we wanted a better nights sleep bottom line. He found us a great option at half that cost with the same base. We bought it and the full package of topper and pillows etc. Edwin set us up well and at a reasonable cost with delivery on Friday. Just a pleasant buying experience.. highly recommended to deal with this store and Edwin in particular.

Lorraine Garcia

Will was an amazing, knowledgeable, and professional salesperson. He answered all questions and encouraged my daughter to “try-on” each of the mattresses that could fit her needs and comfort level. We entered the store to browse and get a feel for the pricing. He gave us “think time” and explained the different options that were available which also included a $20 refundable deposit that would hold the sale price for 14 days, also known as the, “Let Me Think About It Option.” lol! Long story short, I made the purchase and my daughter will have her mattress delivered tomorrow. We understood the differences between all the mattress features and prices. Thank you Will. My daughter and I appreciate your time and patience.

Nancy Scott

Daniela was helpful with picking out the mattress, and neglected to mention the additional fees that would be incurred with the financing option we selected. There was also the challenge of her servicing 2 clients at the same time toward the end of our experience which led to less attention to details finalizing the transaction.

Santiago Ortega

Felix was very nice and kind. He was very patient and explained everything very well. In the end he helped us make an important decision by providing all the necessary information making the process smooth and easy.