FYE - Traverse City, Michigan

Mia Ready

They charged me twice and stole my money lol. When we went back to say they had charged us twice they refused to give us a refund, store credit, anything. They said there was nothing they could do when they could've easily just refunded. You can also walk right next door, Claire's and hot topic sell products they have for less than half the price. it was crazy seeing $5 products at Claire's being sold for $15 there. Much better options in the mall!!

defective_typewriter

I actually like the store itself, mainly for its DVDs which can come at a pretty not-bad price (as low as $6). However,

my reason for the rating is the same as almost every negative review of this company.. first, it gets exhausting to be upsold on a monthly subscription with persistence and long descriptions after I say no, every single time I make a purchase. It feels pushy and I negatively anticipate the interaction every time, which I know isn't the employee's fault. I just say this now cause last time, after it got particularly pushy and made me uncomfortable to the point I caved, I've now gone through 3 days of calling and uncertain answers wether or not I can cancel AND learning I actually signed up for 2 separate subscriptions (store + a magazine subscription), when they made it seem like it was 1 and the magazine was just a part of it. To elaborate:

I tried cancelling the day of, called the number, they first say the magazine is an entirely different subscription and number. I call said number, automated voice tells me I singed up for 2 different magazines with 2 different payments when I'd only selected one, I had the damn paper with me only circling one. Concerning. Regardless I do successfully cancel that part over the phone (when the cashier said I could only do so when I receive a letter in the mail and circle "I do not want to be charged", so I guess that wasn't the case (?))... so back to the store subscription. They say it takes 24-72 hr for my information to even show up in their system to do anything, when the cashier said I can cancel right after walking out the store. So 3 days later, I call and they say they now need me to list my debit card number AND address (which I did but was not comfortable with it at all, confused why they couldn't just look up my account number), they say my card was already used to make an account before this one so it may not have gone through at all, when the cashier had said it worked just fine and I'd been set up. The representative says to call them if it charges me anyway.

So not only have we been through pushy sales tactics, conflicting info, knowing most of my personal info is in that kind of system now, but now I don't even know if I'm going to be charged. And listed my card number and address over the phone to a stranger. Wether or not this technically is, if it looks like a scam and smells like a scam, maybe don't give it your business. Say no.

synthonaplinth

One staff member in this place. Reception was incredibly lukewarm she only asked me if I needed help with anything on the way out. Seemed completely disinterested.

Royce Caswell Sr

I love this store. They always have the latest stuff on the market

Miles Ritter

With Best Buy phasing out physical media it was nice to have a decent selection here. Didn’t find much 4k I wanted but did find a Blu Ray or two. Staff was friendly here as well.

Jonathan Young

Cool selection of movies, music and other pop culture/entertainment/anime gifts and collectibles. The one area they could improve on would be the price tagging of all their merchandise. The surprise pricing at the register can hurt the wallet.

Angelyn Sergeiko (Angel)

I absolutely adore the stuff in this store. Plushies, japanese candies / food, tons of movies / shows, manga, youtooz, and much much more. I got quite a few items there for decently cheap. Some staff members made me feel pretty brushed off and like they just wanted me to leave, but others were great!

Brooke Hudson

FYE's cookie dough Twix bites gave me and my bf the worst food poisoning I've ever experienced. He had to go to the hospital because his hand and face started turning purple. Do not get snack from here. I still feel like I'm dying.