BVLGARI Rome Fiumicino - Fiumicino, Città metropolitana di Roma Capitale

Emma Albanese

In partenza al T1 il 17.04.24, la signora Sara con grazia, delicatezza ed estrema professionalità ha dimostrato - a me e alla mia amica - che il profumo perfetto per ognuno esiste

Carolina Rossi

Fabiana è stata eccezionale nell'assistermi telefonicamente e poi ha predisposto tutto per il ritiro il giorno della partenza. Grazie infinite anche alle colleghe che al mattino mi hanno assistito per l'acquisto del mio presente.

Azzurra

Io e mio marito ringraziamo la Signora Silvia per la premura e la gentilezza riservataci

Paolo Colucci

Bellissima boutique, fornitissima e con personale molto preparato e gentile.

emy boccagna

Gioielli al top

Tareeni Saravanan

Had a pleasant experience making a purchase with the assistance of advisor Silvia Castioni. She was absolutely gracious and took the time and care to show me many options of bags they had in store before I made up my mind. I would recommend seeking her out if you’re going to the store.

J O

Joyería ubicada en la T1, frente a las pantallas de información entre los dos pasillos de las puertas de embarque A

Zhao Zhang

Urgent Caveat for Potential Purchasers - Proceed with Caution. Lengthy post ahead, a summarised TLDR is provided at the end.

My prior respect and admiration for the BVLGARI brand has been irreparably tainted by a recent unpleasant experience. During a layover, I purchased a bracelet, only to realize post-payment that the same item was less expensive in my home country. Consequently, I ended up paying more at the store than I would have back home.

Not more than 10 minutes after my purchase, I returned to the store seeking a refund, only to be informed that governmental regulations prevent the return of all duty-free items. Unconvinced by the explanation, I consulted a lawyer friend, who was unaware of any such Italian law. Upon returning to the store for clarification, the staff shouted at me, "It's the law!" repeatedly without providing any specific details or references. The entire episode was both exasperating and embarrassing.

Upon consulting multiple legal experts back home, none could corroborate the existence of such a law or regulation. This experience has left me feeling extremely disappointed. If such a non-refundable policy does exist, it's crucial that the store makes this clear upfront. Considering the clientele's international diversity, transparency is key - deliberately obscuring such information is simply unacceptable. This HIDE information behavior extremely damaged the reputation of BVLGAR. Should it transpire that there is no such governmental regulation in place in Italy, it would truly be a disservice to BVLGARI. It would mean that their staff resorted to deceiving customers merely to boost sales. Such an act not only tarnishes BVLGARI's reputation but also, unfortunately, embarrasses Italy.

TLDR: I implore potential customers to exercise caution before making a purchase at this store for the following reasons: 1) The price at the store may not necessarily be cheaper than your home country, so it's essential to do your research and not assume "it's cheaper at FCO". 2) Even if the price is indeed lower, consider the store's return policy before purchasing. They don't offer the usual 30/15 day return policy. All sales are FINAL, so you risk regretting a purchase you can't return.