Louis Vuitton Brookfield Place - New York, New York

Kelsie Moak

Unfortunately I had to give 1 star, because 0 isn’t an option & it doesn’t deserve any. This store must be flush with sales & doesn’t need anymore. The posted hours are until 8PM on Saturday, however I was turned away at 7PM while the staff was standing around on the sales floor. Highly recommend nearby Gucci and Ferragamo for a wonderful shopping experience!

Andrey

Сегодня посетил магазин и приобрел сумку , обслуживание оставляет желать лучшего. Могли бы предложить воды или кофе пока я ожидал. Продавец не разбирается в моделях сумок и не знал где они находятся. Однозначно вам нужно работать с персоналом.

Chenae Baker

From the moment we walked in the door the customer service was top notch. Matthew greeted us with a warm smile, and genuine hello. Matthew provided us with an exclusive tour of the store. The product information, details, and history he provided of the brand was extraordinary. The store manager solidified the customer experience by reassuring us that we as customers are appreciated. If you're ever in the New York area stop by Louis Vuitton is Brookfield Place and say hi to Matthew and friends.

Mr L

Walked into to the store today while I was in uniform to buy cologne. The doorman asks me if I’m here to pick the up trash and I say no im here to purchase something. Then 3 sales associates talking to each other ask me again if I’m here to pick up trash, while I’m saying no and looking at the cologne the male associate goes to the back door and says the trash is here when your ready. Not a single person asked if I needed help and just assumed I was there as a garbage man. I’ve never been so insulted. I will not step a foot into this store again. I’ve shopped at many LV stores and have never felt like that before. Very disappointing….

Emmie Falbo

Terrible customer service. Coming from a regular costumer. All other LV I’ve been to have been a magical experience. The store clerks at this shop just never seem to get it right with their customer service. Something went wrong here, and their staff needs to be reevaluated.

Tasha

Jenisa and the store associates made us feel welcomed! There can be a stigma around walking into a Luxury Story like Louis Vuitton because sometimes brands make you feel like you don’t belong or judged based on your age, ethnicity, and what you are wearing. This was not the case at this Louis Vuitton store. I am a college student who was with friends and had no intentions on buying anything the first time we walked in. Before Jenisa even knew we were college students on a field trip she went out of her way to make us feel like we belonged in the store. She was able to answer any of the questions we had about their store location, the brand as a whole, and any of the products. Even after we bought nothing, Jenisa went out of her way to make us feel included like we were repeat customers. Eventually I went back to the store and I ended up buying a pair of pink Heels. That will probably be my only Louis Vuitton purchase until I have a real job out of college. Ask for Jenisa she will give you an incredible experience at this location & regardless if you are looking, making a once in a lifetime purchase, or a repeat customer. Jenisa and the other store associates here make you feel welcomed and as if you belong here!

Jonathan Goldmann

Thanks to Peter and the other guy. Good Service. Very friendly

Jayur Patel

I recently purchased a belt from Louis Vuitton Brookfield Place and had an outstanding experience. The store's ambiance was luxurious, and the quality of the product exceeded my expectations.I would like to give special recognition to the representative, Caou, who assisted me during my visit. Caou was highly knowledgeable, attentive, and provided exceptional customer service. He patiently answered all my questions, offered valuable insights, and ensured I found the perfect belt that met my needs.

Overall, I am extremely satisfied with my purchase and the level of service I received. I highly recommend Louis Vuitton Brookfield Place to anyone looking for high-quality products and exceptional customer service. Five stars all the way!